By Chris De Winter

ISBN-10: 0585378398

ISBN-13: 9780585378398

ISBN-10: 0749431903

ISBN-13: 9780749431907

This concise advisor to a vital company ability brims with functional recommendation on constructing the ideal method of utilizing the phone to extend promoting effectiveness. rather beneficial to all (tele)sales, name centre and advertising and marketing group of workers, it is going to support anybody, from newcomer to skilled employee, to get the simplest from each name. Chris de wintry weather, a coaching professional in the telesales and advertising and marketing parts, contains Capital financial institution, Castrol Oil, Foden vehicles and HSBC between her consumers. She has additionally written "Selling by means of cellphone" (Kogan web page, 1998).

Show description

Read Online or Download 30 Minutes to Improve Telesales Techniques (30 Minutes) PDF

Similar sales & selling books

Connective Selling: The Secrets of Winning 'Big Ticket' by John Timperley PDF

Use the ideas and techniques during this consultant to accomplish excessive worth company through gaining the consideration and belief of your consumers, assisting them prevail, and very listening to what they are asserting.

New PDF release: Inside Information: Making Sense of Marketing Data

The selling details on hand to us doubles each 5 years. more and more, not just will advertising companies have extra entry to information, yet loads of this data should be its personal inner info, instead of details being provided by way of an exterior industry study organisation. sooner or later the profitable advertising executives might be those that can fast assimilate the plethora of incoming information regarding their markets and their consumers, and from this knowledge see the "big photo" after which take clever motion.

Just Ask a Woman: Cracking the Code of What Women Want and by Mary Lou Quinlan PDF

An enlightening blueprint of the secrets and techniques of attaining girl shoppers from the professional simply Ask a girl is a robust booklet approximately how you can faucet into girl shoppers' wishes. Mary Quinlan, the founding father of the prime consultancy devoted to advertising to girls, has in my opinion interviewed 3,000 girls during her learn for simply Ask a girl.

Extra info for 30 Minutes to Improve Telesales Techniques (30 Minutes)

Sample text

In isolation they can be very dangerous. Imagine if, having been asked your opinion, you tell a customer that ‘It may work for you’. Occasionally you have to use negative words. If delivery is scheduled for Thursday but the client would prefer to receive the order by Wednesday afternoon, you can’t guarantee it, but you can use positive phraseology to help – ‘I’ll try to get this to you by Wednesday by putting in a special request with the driver. If he can accommodate he will. ’ You haven’t committed yourself but the customer sees that every effort is being made to be accommodating.

Customers’ tolerance levels are much lower over the phone than they are face-to-face. As they cannot see us, they have to rely on mental pictures that we create for them, using our voice and vocabulary. It’s quite a tall order. As far as customers are concerned, if we can’t give them what they want, they will go elsewhere. The customer wants to make a decision that is easy to make – whether it’s to purchase something or seek information. Consider the psychology. Is your approach making the customer feel that the glass is ‘half full’ or that it’s ‘half empty’?

They are mirroring each other. But it isn’t just their body language. They speak in the same tone, pace the conversation in the same way, use the same vocabulary and phraseology, even pause in the same rhythm – their pacing demonstrates rapport. To make mirroring or rapport work over the phone you must create an open and honest conversation, listening carefully to the voice, sound and content of the prospects’ answers and questions. Meet them on their own level to make them feel at ease. Think about the skills and techniques you must develop so that you can achieve this without sounding insincere or patronizing.

Download PDF sample

30 Minutes to Improve Telesales Techniques (30 Minutes) by Chris De Winter

by Jeff

Rated 4.70 of 5 – based on 16 votes